Terms & Conditions

Introduction

These Terms & Conditions (“Terms”) govern the use of our website www.silkenvilla.co.uk and the purchase of products from Silken Villa (“we”, “our”, “us”). By accessing our website and/or placing an order, you agree to be legally bound by these Terms.

About Silken Villa

Silken Villa is a UK-based design-led brand offering thoughtfully designed, handcrafted homeware, lifestyle products, and accessories. Rooted in craftsmanship and guided by timeless design, our collections are created to bring warmth, character, and meaning into everyday living.

Website: www.silkenvilla.co.uk
Email: info@silkenvilla.co.uk
Registered Address: 75 The Bramptons, Swindon, Wiltshire, United Kingdom, SN5 5SL

Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.

• Introduce viruses, malware, or other malicious code
• Attempt unauthorised access to the website, server, or associated systems
• Misuse any website content for commercial purposes without prior written permission

We reserve the right to suspend or terminate access to our website if these Terms are breached.

Products & Descriptions

All products displayed on our website are subject to availability.

As many of our products are handcrafted or design-led, slight variations in colour,texture, finish, or size may occur. These variations are a natural characteristic of handmade items and are not considered defects.

Product images are for illustrative purposes only. While we make every effort to display colours accurately, we cannot guarantee that your device’s display reflects the true colour of the product.

Orders

When you place an order on our website, you are making an offer to purchase products subject to these Terms.

After placing an order, you will receive an order confirmation email. This email does not constitute acceptance of your order. Acceptance occurs when we dispatch your order.

• Refuse or cancel any order
• Limit quantities purchased
• Correct pricing or description errors

If your order is cancelled, any payment taken will be refunded in full.

Prices & Payment

• All prices are stated in GBP (£)
• UK delivery is included in the product price, unless otherwise stated
• Payments are processed securely via trusted third-party payment providers
• We do not store full payment card details

If a pricing error is discovered after an order is placed, we will contact you to confirm whether you wish to proceed or receive a full refund.

Delivery

We aim to dispatch orders promptly. Estimated dispatch times are provided on the website but are not guaranteed.

Delivery times may vary depending on location, availability, or unforeseen circumstances.

For international orders, customers are responsible for any customs duties, taxes, or import charges that may apply.

Returns & Refunds

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, UK customers have the right to cancel an order within 14 days of receiving their goods.

We offer a 15-day returns policy, giving you additional flexibility.

Conditions for Returns

• Items must be unused, undamaged, and returned in original packaging
• Certain items (such as personalised or hygiene-sensitive items) may be excluded
• You are responsible for return postage unless the item is faulty

Refunds will be processed within 14 days of receiving the returned item.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us at info@silkenvilla.co.uk as soon as possible with details and photographs where applicable.

Nothing in these Terms affects your statutory rights under UK consumer law.

Intellectual Property

All content on this website, including text, images, graphics, logos, and design, is the property of Silken Villa or its licensors.

You may not copy, reproduce, distribute, or use any content without our prior written permission.

Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential losses arising from the use of our website or products.

Our total liability to you shall not exceed the value of the order placed, except where liability cannot be excluded under law, including death or personal injury caused by our negligence.

Changes to These Terms

We reserve the right to update or amend these Terms at any time. Any changes will take effect once posted on this page.

Please review this page periodically to stay informed.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: info@silkenvilla.co.uk
Address: 75 The Bramptons, Swindon, Wiltshire, United Kingdom, SN5 5SL